| Many and varied sucks from Big Blue WM |
[Dec. 29th, 2009|02:52 pm] |
Background: formerly a residence porter (obai annoying drinky pplz and shitty minimum wage), now working overnight stocking shelves in the pantry (non-cooler/freezer foods) department at the Big Blue Store with the initials W and M (ohai no pplz and better pay).
Since I work overnight stocking shelves at the Big Blue WM and our store (and area) are pretty teeny, I don't actually deal with customers face to face. One might think this prevents customer sucks and WTFs.
I wish.
FYI, this is a fair-sized list, since it's pretty much everything from the last... eight months, lol.
Dear Big Blue WM customers,
Please stop doing the following:
( Long list is loooooooooooooong *lol ancient internet joke* ) |
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| (no subject) |
[Dec. 29th, 2009|09:51 pm] |
Background: hotel waitress. Customers usually use coupons to 'pay' for their set food unless they order a la carte.
There was a table who had a problem with their coupons- some kind of mix-up from the desk staff. I was going down to reception with one of them to clear it up. During the conversation with the reception staff he put his arm around my waist. He didn't pull me closer or anything. He just put his arm around my waist.
It got cleared up quickly, but I still did my best to put on a smile when serving that table for the rest of their meal.
Query: in what society is that acceptable? Seriously? You don't even know me, mister. I'm young enough to be your daughter. |
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| Because if you repeat yourself often enough, you'll get your own way! |
[Dec. 29th, 2009|01:01 pm] |
Witnessed suck today in a Vodafone store...
Dear Customer,
I know it's frustrating when there's a fault with your phone and it needs replacing. Really, I do. Also frustrating when you've been told it can't be replaced with a brand new phone. However...
...the manager explained to you, nicely, that you had invalidated your insurance policy by taking your SIM card out of the insured phone, something you were warned not to do when you'd been in the store to buy your contract not long before. Yes, the actual phone was in use - just not by you. He explained that it didn't matter that the insured phone was being used at the same time as your contract SIM because they weren't together - you can't claim on a phone's insurance to fix a completely different phone. You then responded that customer service told you that you COULD use the insurance to have the phone sent away to be fixed, however the manager showed you the document which said that this wasn't the case. Given the fact that you repeated this FIVE TIMES no matter what he said to you, you really weren't winning much sympathy. In fact, it really looked like you were lying to get your own way with the manager, so please, throwing a hissy fit when it's been proved to you that his hands are tied really won't help you.
...you then went on to say that you'd brought the faulty, uninsured, non Vodafone sold phone in the day before for a member of staff to have a look at. You changed your story then, saying she'd told you that the insurance wouldn't pay for the phone to be sent away and fixed, but that Vodafone would, and that they would give you a brand new Vodafone phone as a courtesy phone to use whilst yours was with the manufacturer being examined. This is not only implausible, but it's a lie. As the staff member serving another customer said, he'd been there the previous day when his colleague served you, and she said nothing of the sort. In fact, she told you everything the manager has been telling you today.
...all in all, there was really no need for your rude and aggressive tone, either.
With no love,
The fifteen other customers in the store who are amazed no-one's thrown the damn phone at you yet. |
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| Dear Customer.... |
[Dec. 28th, 2009|11:00 pm] |
Suck number 1
Why yes Mrs Customer you can return unopened items within 30 days for any reason. Sadly in your case the operational word there that you missed is unopened. Trying to return a controller that was purchased new, and now has HALF the box it came in, really does not qualify as unopened. Your upset and want to speak to a manager? Well here she is, the owner, and she also said no.
Please by all means call the "home office". Lady we are a franchise, and the owners decisions are law. Just own up to your son being a tool, for opening a controller, breaking it, and you being enough of a bitch to try to scam small buisness owners out of the cash because your crotchling is stupid and abisuve to his stuff.... classy.
Suck 2
We from time to time buy dead systems for parts to use in our repair buisness. This is done on a case by case buisness. We do NOT buy open systems for parts. The reason is that there are tons of instant repair techs who think they can fix their consoles because youtube showed them how. Combine that with the legion of consoles being banned for being modded and we stand to lose more than we make. This means that if your system has been opened we will not buy it... PERIOD.
So obviously sir, your solution to this being told to you is to scream and demand we buy it, and we HAVE to inspect it to see that nothing has been done to it, so we HAVE to buy it. Its a pile of parts, half of which are broken and completely marked up because you mistook a sledge hammer for a screwdriver and are an idiot. So when you yell at the owner and say this is bullshit, please dont act surprised you were thrown out.
Suck 3
Dear mister at home Wii modder. Calling us to say you had attempted a home mod to make the system copy wii games illigeally was a bad move. We informed you that we could restore the system, but would NOT warranty it, nor complete the mod. So your solution was obviously to get upset and threaten to call Nintendo and our home office. Good luck with that buddy. Best part is having a long time friend at the BBB. He called after laughing at you to say the complaint was dismissed 5 minuets after you filed it.
Suck 4
If you decide to do a home hard drive install of your PS3 and fuck it up, dont call to tell us we have to fx it. We choose to fix it, nothing else. Coming in demanding we do it now and ignore the two weeks worth of backed up repairs does you no good. Then getting pissed because we informed you that by doing what you did, you had not only voided your warranty and we would not guarantee the work. But you had also erased your save games as well because your an idiot, well thats just special.
Let me clue you in, we would have fixed it for around 20 bucks, but when you throw the fit like you did, the price tripled. So enjoy your PS3 in 3 weeks instead of the day or so we normally do it in and the 60 bucks you lost for being a dick and not being nice. |
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| Return Hell: Day the First |
[Dec. 28th, 2009|09:30 pm] |
| [ | mood |
| | shocked | ] |
| [ | music |
| | Family Guy with the hubby | ] |
I work in a call center for a place that sells classical string instruments and various accessories. One of our biggest holiday items is electrics, particularly electric violins. Our customer base is made up primarily of musicians, with about 30% being parents, spouses, or friends of musicians who know nothing about anything. So we expect to do a lot of explaining when someone has a problem.
This morning, I get the call from an antsy woman wanting to know why it took "so long" to answer the phone. She called right at 9am, and her call was answered before 9:01. Sighing exasperatedly the whole time, she expresses her disappointment at how we could have possibly sent her an electric violin that didn't work. Several times she explained what it wasn't doing, and several times I told her that it sounded like a bad battery.
But we checked it in out battery tester. The battery is fine! The problem is this stupid thing, and you need to overnight me a new one TODAY!!! how can you send out something so expensive without checking it blah blah blah. I calmly explain that I can send out a new one, but I'm not able to overnight it for free. We talk a bit more and she busts out with this gem: Well, I don't know how you could even send out one like this, the part where the battery is supposed to connect is just plastic! It doesn't even have connectors on it!
Ma'am, the plastic end is where the back of the battery goes. The metal part is where the battery actually connects. It's just like an alarm clock, or really...any item that takes a battery. Just turn the battery around and it should be fine.
Long silence...
Oh...why don't I tell my son that and see if it makes any difference.
Yeah, you do that. |
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| wtf-wanting to upgrade the freeness |
[Dec. 28th, 2009|08:30 pm] |
Hi i be selling your burgers and fries.
Background we have a sr drink it is a kid's cup that has been comped out. we tend to give a larger cup just because it is so small and just about everyone complains so we just bypass the yelling and give the larger cup.
Dear sir
I am sorry but there is no way that we are allowed to upgrade the sr drink to a medium for 50 or 75 cents. I already knew that and yet asked to make you happy, but you stood there and yelled at my boss that you go to (my company) all the time in Huston and they let you do it there.
1. If they do it in huston then by all means drive there to get your free drink
2. they have a different head office then us so maybe they can get away with it with out getting written up.
3. just because one store (or a few stores ) break the rules doesn't mean that we all will
have a great day enjoy your medium cup that you payed full price for
ps if you had not been such a jerk about it then maybe i would have been willing to bend the rules for you but nope |
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| (no subject) |
[Dec. 28th, 2009|08:45 pm] |
Sir,
I have none of the shirt you are trying to return in stock. YOU failed to bring with you your receipt, and the tag is not here either. I have no catalog to look this shirt up in (to get a number) even if I was willing to BREAK POLICY to exchange this shirt.
No no no no. Even if I COULD take back the shirt, I still wouldn't. Why? Well, frankly, it smells like smoke and has obviously been through the wash. You wore it. And it has a pull in the sleeve!
No, having worn it, you cannot return it for a pull in the sleeve. Why? How do I know YOU didn't cause the damage? Exactly.
And one last thing, if you brought in a non damaged, non smelly, shirt with a tag and/or a receipt, YOU STILL WOULD NOT GET YOUR MONEY BACK! (Evil laugh because I'm doing this to you personally /sarcasm)
The return policy is clearly stated on each register, hanging on a big sign behind the registers and even (in preparation for the holidays) ON THE FRONT GODDAMN DOOR! You can EXCHANGE or take STORE CREDIT. That's it, that's all.
Go away now! |
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| The mind, it boggles. |
[Dec. 28th, 2009|07:11 pm] |
I work in a small restaurant. We have a metal awning over our front door. Due to a variety of factors (Including the buildings age, and the landlord's apparent cheapness) it was attempting to fall off the building today. It looked kinda like this /-----. (Sorry for low-tech picture. I'm not very computer savvy, but I'm sure y'all get the idea.) My manager freaked out when he got there, roped the area off with caution tape and posted signs directing people to the door on the side of the building.
I can not tell you the number of times today people looked at the awning, looked at the cation tape, looked at the signs, looked through the window as if to confirm we were open, looked at the awning again, and then moved the tape out of the way so they could go under it. Toward the end of the day I was starting to hope it would fall on people, just so they'd quit trying to come inside through the front.
Another minor boggle of my mind: Eggs in a Basket. A hole is cut into a slice of bread, the egg is cracked into the hole and cooked inside bread. I understand not knowing what you're ordering. (But really, why would you order something if you didn't know what it was?) However, ways we absolutely can NOT make Eggs in a Basket include: Sunny Side Up (only one side of the bread would be cooked) Scrambled (I recommend Over Hard aka Fried, same diff, except not split up as well) and last but certainly not least......Poached. (No really, how? How would that work?) I won our daily "dumbest question customers ask us" by a landslide that day. |
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| (no subject) |
[Dec. 28th, 2009|05:54 pm] |
My last customer of the night turned her grapes into grape juice and bread (almost) into breadcrumbs last night because she kept pushing the button and advancing the belt. Nevermind my warnings that it would happen or my offerings to advance the belt for her while she bagged. You can guess who was so very obviously at fault here.
Then there was the customer who left their shopping basket on the belt behind me. They said "I'll be right back, I forgot my wallet at home." Told them it wasn't a problem and I'd watch their groceries. About 20-30 min goes by (we closed in less then 10 min) and they still haven't returned to get said basket. This is when I notice a roast buried under all the frozen dinners. I checked to make sure the frozen stuff was still frozen and the roast was still cold enough to put back. Everything was, so back to the coolers and freezers it went. No sooner do I get back to my register when the customer comes running in. "Where's my stuff? Why'd you put everything back?!?!?!" I explained that not only had they been gone long enough that I couldn't leave anything out longer, but we were closing soon, in about 5 minutes by that time. This was not acceptable. So they went back into the store and wasted 15 minutes picking out more stuff because "now we're even since I've wasted 15 minutes of your time". How old are we, fucking 3? |
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| (no subject) |
[Dec. 28th, 2009|11:39 am] |
Last week I was waitressing and a woman with a small child happened to be one of my tables.
The little girl asked me what my name was, but before I could answer her mother replied; "Oh, you don't have to know her name, she's just a servant."
What is this, the 1600s? |
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| (no subject) |
[Dec. 28th, 2009|01:56 pm] |
Still a clerk in a salon, and about to start classes at the Graham-Webb Academy, so soon I will have clerks to boss around. Mwahahahaha!
Just one thing that is driving me up the wall with a handful of customers. The same handful, every week.
- We are out of "You Don't Know Jacques" OPI color. We have been out. I have explained to you that there is a problem with the shipment, and we haven't gotten any in for two months. (CorporateSuck, that one) I have shown you the comparable browns that have a shade or two difference. You are on the list to be called when we have it in.
So when I tell you there is none in the shop, why do you feel the need to insist that if I just look in the cabinets, there will be some? My cabinets aren't portals to to OPI Narnia, I assure you. |
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| Go Directly to Jail. Do Not Pass Go. |
[Dec. 28th, 2009|10:59 am] |
Corner shop. Assistant Manager of Doom and Sometimes Awesomeness But Not Really.
There is a woman who begs outside of the shop, and will use the money she gets from unsuspecting people to come in and buy drug paraphernalia glass Love Roses, aluminium foil, and bicarbonate of soda. She has been told to leave several times, but sometimes she stands where I can't see her to do her begging.
Anyway, on to the real WTF, or maybe it's a suck. Either way, it was the most exciting part of my week.
( Got a bit long. ) |
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| small witnessed wtf |
[Dec. 28th, 2009|03:22 pm] |
| [ | music |
| | Stuff Reprise - Belt it Ana!!! | ] |
So I walked to my local Target today to do a return, I was waiting in line w/my MP3 blasting when I heard yelling, so I took out the phones and decided to be nosy.
Apparently, a woman was trying to return something that was well past the "30 days" (I thought I heard the word "July", but this was just as I was taking the phones out so I can't be 100% sure.) The part I caught:
Crazy Lady: IT IS MY CONSTITUTIONAL RIGHT TO RETURN THIS SHIRT!!! YOU WILL BE HEARING FROM MY LAWYER" *storm out, leaves item to be returned*
Attempted return item turned out to be a tank top, so I got to make a corny "right to 'bare arms'" joke and cheer up poor Customer Service lady, at the very least. Nothing like a groan-inducing pun to start the day, right?
Lady Liberty came back about 30 seconds later, grabbed the shirt, and stormed back out mumbling under her breath. |
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| Would you like some cocoa with your photo? |
[Dec. 27th, 2009|02:31 am] |
As I've mentioned before, I work at the largest employer in the state of Florida. You know, the one who has a world-famous Mouse for a mascot? Sad to say, I no longer am employed at the largest Mouse-related retail store on Earth. I transferred to one of the resort hotels to do Housekeeping, and basically after 1 horrid month I LET them fire me, in exchange for the ability to be re-hired right away. Miraculously (perhaps even magically?), I WAS re-hired, and now work in a Kingdom of Magic, slinging cash and coins in a Land of Tomorrow.
But enough about me.
( I always like my Kodak Photo Paper with a little Swiss Miss... )
( Could you do about 10 things for me AND make it snappy? )
Overall, I'm overjoyed to be back with the Mouse and thrilled to finally be working inside the Kingdom of Magic...but I know to expect an increase in the amount of sucks and crazies. Oh well, fodder for here, I guess. |
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| The problem seems to lie between the keyboard and the chair.... |
[Dec. 27th, 2009|12:56 am] |
There was a huge influx of people ordering online and having their order screwed up somehow or another....by THEM. This is the one that made me lawl so hard: one guy ordered anchovies (BLACHEWWYUCK) on his pizza, then called and complained that WE screwed up his order and WE purposely did it to piss him off. Long story short, I'll get banned for typing the rest...lol :)
Also, ordering pizzas + coupon = mucho discounts. Ordering pizzas - coupon =/= mucho discounts. Yes ma'am, I really do need the physical coupon to give you the deal. And to be quite honest with you, it was another pizza chain that had a 1 large 1 topping pizza for $10, but I'm tired, and I don't feel like arguing. I did get a bit agitated with her, but damnit! She kept INSISTING on another certain deal that I cannot just give out! We have coupons for a free 2 topping large pizza. I just can't give out discounts willynilly. I. NEED. THE. COUPON! FFFFUUUU----
Tiny edit for clarity. |
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| (no subject) |
[Dec. 26th, 2009|10:17 pm] |
Today I was working in the bistro, watching customers browse and getting them their cinnamon rolls, hot dogs, and various other items they were picking up in the market. I see plenty of families with their children stroll through. But today, I watched two parents with their child wander and realized that the kid was holding one of our packets of cookies - basically a roll of them -
( like these )
( Letting your kids chew on cookie packages and then attempting not to pay for them is not cool )
I seriously felt my brain hemorrhage at the end of that transaction. Just...who does that. Who thinks that would be ok. Just...what. The. Hell. |
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| Dear everyone who cant seem to grasp reading, |
[Dec. 26th, 2009|08:59 pm] |
There is a difference between 'through' and 'Thursday.'
No, for it being so confusing you can't have the coupon discount today.
No.
You can't.
It says it's valid Thursday, December 31st.
In the right corner in very large letters it says "NEW YEARS EVE SALE"
Today is December 26th.
IT. IS. NOT. VALID.
Why do we have them out if they aren't valid yet?
It's so you people come back when they are valid and spend more money. THAT IS THE WHOLE POINT OF DATED COUPONS.
Second.
Wilton things HARDLY EVER GO ON SALE MORE THEN 30% OFF. How do I know this? I've worked here since this store opened its doors.
You've never seen me before and I just have to be new?
The sign on Wilton states. "Wilton HOLIDAY SUPPLIES ARE 50%"
That would mean, that special cookie cutter that is in the shape of a x-mas tree, or that red and green sprinkles we only carry at Christmas is on sale.
NO, IT DOES NOT MEAN ALL WILTON IS 50% OFF.
No, it isn't deceiving. No, it's not false advertising.
Do you people even know what false advertising means?
Do you know what reading ability and comprehension is? The skill you are lacking.
I give everyone the benefit of the doubt and joke about autopilot mode, it's been a long month.
You lose this benefit of the doubt when you're mean to me about the 'misunderstanding.'
But yet, I smiled through each customer who just HAD to be right today.
I think I hate Dec 26th more then Nov 26th.
Hah. |
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| OMG I SHOULD BE IN UR SYSTEM 6__9 |
[Dec. 27th, 2009|11:27 am] |
so two things
1. I have been at this job since like...late september.
2. when you write a check its POLICY we see your ID/license
The system wont even let us continue on if we don't put one in. If you have the number and not the ID/license that wont cut it and we still need to see your ID/license.
If not then I have to get my manager to pass it by. 90% of the time he wont let you do it, 10% of the time your spending like 2 dollars and he doesnt care.
OR hell check HIS system(that I do not know about and no one told me about, and Ive never been told how it works) thats ONLY AT THE CUSTOMER SERVICE and only he probably has access to it. If you COULD do this every bloody time then (this only ever happened once with me and a customer) then im sure all the cashiers would have been told about it.
okay so lets get to the real rant. A lady comes in and she does have her ID, but when I ask for it she does the whole "I shop here ALL the time shouldn't you have it in your system?" speil. Now I understand maybe if you've come through my line a MILLION TIMES (and the people who actually do don't hesitate to show me their ID/license) but HELLO? THIS IS THE FIRST TIME IVE EVER SEEN YOU. and I know you know that I'm new, but the fact you shop here OMG EVERY DAY means I should magically know who you are and your license number. No matter how NEW I am.
Im sorry but in my job description they never told me I had to memorize all the regulars account numbers and license numbers. No matter how long I work there. |
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| A short one... |
[Dec. 27th, 2009|12:29 am] |
Don't get shitty with me for not speaking your language, when you've made no attempt whatsoever to learn mine. Last I checked, I was the one speaking the official language of this country. I haven't done anything wrong. Enough with the scowling.
Oh, and I'm not stupid, either. I'm aware that you're cussing me out even though I don't speak the language you're cussing me out in. Some things are universal.
ETA: I apologize if this came off as racist, that wasn't my intent. My issue wasn't with him speaking another language, it was with him getting shitty at me for not speaking his. I can complety appreciate language barriers. A lot of our patrons have difficulties, but there are ways and means of getting your point across - pidgin English, simple mime, heck, I'd even work with interpretive dance. It was more the way he made no effort to communicate whatsoever, then got angry at me for not either speaking his language or reading his mind. I should have made that clearer in the original post but I'm posting this from my iPod lol. |
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| (no subject) |
[Dec. 26th, 2009|04:17 am] |
| [ | mood |
| | drained | ] |
| [ | music |
| | Gigi D'Agostino ~ The Riddle Bla Bla Bla Remix | ] |
Finally... the Christmas Music has gone off the air for the next year...
Anyway. Blue-shirted sometime cashier where It Means A Great Deal.
Dear older couple,
Yes, we are aware the road in front of the store is very, very icy. We've got courtesy clerks posted outside warning people to take the long way through the parking lot, because our driveway is solid ice.
Telling us that someone is going to fall and die on said ice is just being overly dramatic. We're handling it.
Thanks, but no thanks,
slash_puppy.
Also FFS people, it's SNOWING LIKE CRAZY outside. Could you at least bring back in the cart you took out there so they don't melt snow all over our floors once they're brought in?
First snowstorm in recent memory and Texans lose their effing marbles. > |
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